Best Values System - Core Principles at Best Roadways Ltd

Mission

For our Best Family members- we are on the mission to provide the best possible workplace environment for our employees, under proper nurturing and care, to develop a mindset of ownership and leadership in them that will eventually grow our company and their careers as well

For our Vendors - under our guiding principle of "fair play at fair price", we are committed to providing the best price to our vendors and encourage them to give a fair service back to us. In return, we reward them by giving them leeway on performance-linked incentives and zero deductions

For our Customers - we believe that if our employees and vendors are kept happy, ultimately the customers will be provided with a superior customer service and yet, we are committed to providing our customers with greater access and transparency across the supply chain using technology, eventually leading to the best possible outcome in service levels

Vision

To be ranked amongst the top 3 logistics service providers in South Asia by 2027.

Fair play at fair price :

We at all times perform our duties with honesty, faithfulness and fairness and ensure that we avoid conflicts of interests or situations of undue influence. The company also adheres to all laws, rules, regulations, and internal policies that are applicable. Besides prudent enhancement and professional management, we strive to adhere to good corporate governance principles that emphasize transparency, accountability, and independence while offering the most competitive prices to our clients.

Devoted to Customers:

We strive to create a better customer experience. With our 24/7 available online support, we make sure all of our customers are satisfied with our service that helps us receive one on one feedback from them. Our customer service staff is skilled and well trained to provide support to our customers.

Constant improvements:

We dedicate time, energy, and effort to continually improve our work and ensure that we exceed our customers' expectations. Our goal is to constantly improve our internal processes by continually enhancing management as well as operations. Our employees are encouraged to be dynamic and come up with innovative ideas to help us upgrade ourselves

Results driven:

In order to serve our clients better, we will always go the extra mile. We strive to attain our goals and objectives. It is vital for us that we continue to move forward in the direction we've laid out while being as efficient and sustainable as we can. For us to achieve success, we are cultivated with factors such as a sense of urgency, the ability to prioritize properly, and an enhanced learning culture.

Accountability:

A customer is never left disappointed or unsatisfied with our service because we provide an account of the actions, judgments and omissions on our part. Amends always support our commitment to accountability - to customers, employees, and our communities.