Best Values System
Best Values System - Core Principles at Best Roadways Ltd
Fair play at fair price :
We at all times perform our duties with honesty, faithfulness and fairness and ensure that we avoid conflicts of interests or situations of undue influence. The company also adheres to all laws, rules, regulations, and internal policies that are applicable. Besides prudent enhancement and professional management, we strive to adhere to good corporate governance principles that emphasize transparency, accountability, and independence while offering the most competitive prices to our clients.
Devoted to Customers:
We have an experienced team that are trained to follow safety protocols set by the government, enabling us to assist customers with programs that can improve cargo security and worker safety. For the sake of providing our clients with the highest level of transparency, we have installed modern safety and security devices on our vehicles. We are ranked amongst the top ISO containerized vehicle fleet owners in India and have 9001:2008, ISO 14001:2004, ISO 18001:2007 & Crisil BBB+ GRADE certifications.
Devoted to Customers:
We strive to create a better customer experience. With our 24/7 available online support, we make sure all of our customers are satisfied with our service that helps us receive one on one feedback from them. Our customer service staff is skilled and well trained to provide support to our customers.
Constant improvements:
We dedicate time, energy, and effort to continually improve our work and ensure that we exceed our customers' expectations. Our goal is to constantly improve our internal processes by continually enhancing management as well as operations. Our employees are encouraged to be dynamic and come up with innovative ideas to help us upgrade ourselves
Results driven:
In order to serve our clients better, we will always go the extra mile. We strive to attain our goals and objectives. It is vital for us that we continue to move forward in the direction we've laid out while being as efficient and sustainable as we can. For us to achieve success, we are cultivated with factors such as a sense of urgency, the ability to prioritize properly, and an enhanced learning culture.
Accountability:
A customer is never left disappointed or unsatisfied with our service because we provide an account of the actions, judgments and omissions on our part. Amends always support our commitment to accountability - to customers, employees, and our communities.